MARRIOTT INTERNATIONAL, PCMA AND CEMA RELEASE "GUIDING PRINCIPLES IN EXPERIENCE DESIGN" FINDINGS AT THE EXCHANGE: ASSOCIATION MASTERS

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05 Jun, 2023, 09:30 ET

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Industry Research Cuts Through the Noise of Traditional Trend Reports to Identify Evolving Behaviors and Motivators Shaping the Future of Meetings and Events

BETHESDA, Md., June 5, 2023 /PRNewswire/ -- Marriott International, Inc. and PCMA and CEMA, the world's leading business events associations, announced today the release of their "Guiding Principles in Experience Design" study, which provides meetings and events professionals insights to help them forecast the consumer drivers and behaviors that will guide the future of experience design. The study is the latest in a series of in-depth industry reports between PCMA and Marriott International, that began in 2015, and was initially previewed at Marriott's THE EXCHANGE: Association Masters Customer Conference, which took place May 30-June 1, 2023 at the reimagined Sheraton Phoenix Downtown.

"Business event professionals are looking to provide innovative experiences that break the mold for meetings and drive lasting results with their event attendees and clients," said Tammy Routh, Senior Vice President, Global Sales, Marriott International. "Consumer patterns, behaviors, and motivators are constantly evolving, and we are excited to provide insights our customers have been asking for through this new research."

During the research process, Marriott, PCMA and CEMA conducted more than 60 one-on-one interviews. Each interview was followed by a series of global roundtables with experts and thought leaders in experience design, who assessed how these trends should be integrated into event strategies. The research, conducted by Storycraft Labs, was synthesized into six guiding principles intended to drive experience innovation for years to come:

"Our ongoing relationship with Marriott International further underscores our commitment to deliver innovative education and resources for business event strategists around the world," said Sherrif Karamat, CAE, President and CEO, PCMA and CEMA. "We're proud of this work, and hope the insights gathered from the report help drive engagement, build community and foster better business relationships."

This year's THE EXCHANGE: Association Masters Customer Conference theme, "Step Beyond," was centered on breaking away from the traditional and embracing the shift toward meaningful event experiences, bringing together 750 association meeting professionals, as well as Marriott executives and sales professionals.

The three-day event highlighted Marriott's innovative approaches to social impact and inclusion, food and beverage design and sustainability with educational and informative talks. Marriott speakers included Anthony Capuano, President and Chief Executive Officer, David S. Marriott, Chairman of the Board, Drew Pinto, Chief Revenue & Technology Officer, Tammy Routh, Senior Vice President, Global Sales, and Julius Robinson, Chief Sales & Marketing Officer, U.S. and Canada, among others. Attendees also participated in experiential activations designed to educate and communicate the intention of each of the report's guiding principles. Following these experiential activations, attendees went to a lab where they conducted exercises to synthesize these trends and discuss how they can be applied to future meetings and events.

Further activations at Marriott International and PCMA/CEMA events around the world throughout the remainder of this year will be used as case studies, with a final report on "Guiding Principles in Experience Design" to be released in early 2024. The study will also be featured at PCMA EduCon, June 25-28, 2023 in Montreal, and CEMA Summit, August 6-8, 2023, in Salt Lake City. For more information related to enhancing meetings and events, visit https://marriottbonvoyevents.com/.

About Marriott InternationalMarriott International, Inc. (NASDAQ: MAR) is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 8,500 properties under 31 leading brands spanning 138 countries and territories. Marriott operates and franchises hotels and licenses vacation ownership resorts all around the world. The company offers Marriott Bonvoy®, its highly awarded travel program. For more information, please visit our website at www.marriott.com, and for the latest company news, visit www.marriottnewscenter.com. In addition, connect with us on Facebook and @MarriottIntl on Twitter and Instagram.

About PCMAPCMA, PCMA Foundation and CEMA educate, inspire, and listen, creating meaningful experiences where passion, purpose and commerce come together. We are the world's largest community for Business Events Strategists, providing senior-level education, networking, and market intelligence for the global business events industry. Our mission is to drive social and economic progress through business events. Headquartered in Chicago, IL PCMA has 17 North American Chapters, regional communities in APAC, EMEA and LATAM, and members in 59 countries. The Corporate Event Marketing Association (CEMA), a PCMA subsidiary, advances strategic event marketing and marketing communications for senior-level event marketers and industry professionals. Visit us at pcma.org.

SOURCE Marriott International, Inc.